Returns & Shipping


Returns 

As each product is hand made I don't accept returns unless the product is faulty. 
If you recieve a faulty product please email me: rachel@little-beacon.com within 14 days of receiving the order. 
You will need to send well lit photos so I can clearly see the issue. 
Once I recieve the product back I will issue an exchange or credit note.
SALE items are final - no returns or exchanges.
 

Shipping Policy 

**COVID-19 SHIPPING UPDATE**

All domestic orders are upgraded to express shipping via Australia Post in the hope to ensure your items arrive as promptly as possible. Australia Post is undergoing severe delays, so delays of orders are still to be expected. 

There are extensive delays with all international shipping, I really appreciate your patience at this time, thank you

**

Ready made items will be shipped with 5 days of ordering
Made to order items will be shipped with 2-3 weeks of ordering.
Within Australia
All orders are sent via tracked Australia Post.
Once it has been sent, it can take approximately 5 working days to be delivered. 
International
All international orders are sent via Express International Courier, fully trackable via the Australia Post website. 
A phone number and email MUST be provided upon purchase.
A signature required on delivery. If you are not at home to receive, the package will be delivered to your local post office and a delivery slip left with pickup details. You will need identification to collect. Please check with your local post office if you experience problems during shipping.